• Snow boots and socks
  
• Winter clothes, jacket and pants in different sizes (from S to 4XL)
• For safety reasons, we recommend wearing a helmet while downhill skiing
• Skaters ages 3 to 13 must wear a helmet at all time
• Lockers

      Please check Option wise inclusions for every product before booking

• All ski and snowboard equipment, including jackets, trousers, disposable socks, snow boots, gloves and helmets, is provided at the venue.
• Helmets are compulsory for children under 13, and children under 14 must be accompanied by an adult at all times.
• To ride the Snow Bullet zip line, children must be at least 8 years old, 125 cm tall and weigh more than 30 kg; adults should not weigh more than 120 kg.
• Mobile phones and cameras are not allowed inside the Penguin Encounter area.
• Eating and drinking on the cold side is only permitted at the Avalanche Cafe and North 28 restaurant, and outside food and drinks are not allowed in the park.
• Slope access is reserved for experienced skiers and snowboarders.
• For the Ski Premium option, our team coordinates your slot, which must be confirmed at least 48 hours before your visit date.
• The venue is not wheelchair accessible, and pregnant women are not permitted on the activities.
• There is no refund for unused or partially used services.
• Bring your confirmation email to the venue; contact our team beforehand if you have not received it.
• Inclusions vary by the ticket option selected, so check the details for your chosen pass before booking.
• Eating, drinking and smoking inside the vehicle are not permitted on tours that include a transfer.